Privacy Policy

This policy applies to this website and to the import coordination and consulting services provided by Nexus JDM Imports LLC ("Nexus," "we," "us"). It does not apply to the independent websites, systems, or practices of sellers, exporters, licensed customs brokers, freight forwarders, carriers, ports, transporters, payment processors, or other third parties you may work with during an import.

• Contact details such as name, email address, and phone number when you provide one.
• A mailing or destination address where you voluntarily submit one.
• Vehicle preferences and identifying details such as make, model, year, chassis or VIN information, and listing links.
• Budget range and timeline information.
• Purchase and shipping status, including whether a vehicle has been bought, shipped, or has arrived.
• Documents and files you upload, such as invoices, export paperwork, listings, or photos.
• Communications with us, including emails, messages, and notes about your case.
• Service selections, coordination requests, and acknowledgments submitted through our forms.
• Payment-related confirmation data such as whether a payment or deposit succeeded and related reference identifiers. Payments are handled by third-party payment processors; we do not store full payment card numbers.
• Technical information such as device and browser type, IP address, pages viewed, referring pages, and cookie or similar identifiers.
• Analytics and session-insight information when those tools are enabled on the site.

We collect information directly from you when you complete the import request form, use the cost calculator, email us, upload files, or otherwise communicate with us. We also receive technical information automatically through cookies and similar technologies when you visit the site, and we may receive information from service providers and from third parties involved in your import when you ask us to coordinate with them.

• To respond to inquiries and provide the coordination or consulting services you request.
• To prepare estimates, review requests, and recommend an appropriate scope of support.
• To facilitate communication and handoffs among you and the third parties involved in your import.
• To administer service agreements, deposits, invoices, and payment confirmations.
• To maintain records, resolve disputes, and meet legal, tax, and accounting obligations.
• To operate, secure, troubleshoot, and improve the website and our internal processes.
• To send replies, service-related updates, requested information, transaction or case communications, and legally required notices.

We do not send promotional email or SMS marketing campaigns as part of these services.

We use service providers to operate the website and deliver our services, and we share information with them only as needed for those purposes. These may include:

• Supabase, for database, authentication, and file storage.
• Resend, for transactional and service-related email delivery.
• Stripe and/or other payment processors used by the site for deposits, service fees, and payment confirmations.
• Hosting, content delivery, and infrastructure providers that run the website.
• Google Analytics, Meta Pixel, and Microsoft Clarity, which may be enabled now or in the future for analytics, advertising measurement, and session-insight purposes.
• AI providers, including OpenAI (ChatGPT) and Anthropic (Claude), used for drafting, summarization, organization, research support, and internal workflow assistance.

Separately, your import may involve independent third parties such as sellers and exporters, licensed customs brokers, freight forwarders, ocean carriers, ports, and motor transporters. When you ask us to coordinate with them, or select them for your case, we share the information needed for that stage. These parties operate independently and handle your information under their own policies and legal obligations.

We use AI tools to help draft communications, summarize documents, organize case information, support research, and assist internal workflow. Human review remains required for consequential decisions. Nexus does not intentionally use AI providers to make binding legal, customs, financial, purchasing, transportation, or customer-commitment decisions. We aim to limit the information shared with AI tools to what is reasonably needed for the task.

The website may use cookies, pixels, local storage, and similar technologies for essential functionality, preferences, security, analytics, session insight, and advertising measurement. Most browsers let you block or delete cookies through their settings, and mobile devices offer similar controls. Disabling cookies or related technologies may affect how parts of the site function, including forms and the cost calculator.

We do not sell your personal information, and we do not use it for unrelated promotional messaging or share it for that purpose with unrelated companies.

• To fulfill the services you request, including coordination with the providers involved in your import.
• At your direction or with your consent.
• To comply with applicable law, regulation, subpoena, or other legal process.
• To protect the rights, property, safety, or security of Nexus, our customers, or others, including fraud prevention and abuse investigation.
• In connection with a merger, acquisition, financing, or other business transfer, subject to this policy's commitments.

We keep information only as long as reasonably needed for the purposes described in this policy, including delivering and supporting services, maintaining case and transaction records, responding to questions or disputes, meeting legal, tax, and accounting obligations, and maintaining security. Retention length varies with the type of information and the reason we hold it. When information is no longer needed for these purposes, we take reasonable steps to delete it or remove its association with you.

We use reasonable administrative and technical measures intended to protect information, including access controls and private storage for uploaded files. No website, transmission method, or storage system is completely secure, and we cannot guarantee absolute security. Please avoid sending highly sensitive information, such as full financial account credentials or government identification numbers, unless we specifically request it for a legitimate purpose.

You can ask us to access, correct, update, or delete information we hold about you, ask questions about how it is used, or ask us to limit certain uses. Send requests to admin@nexusjdmimports.com. We may need to verify your identity and may need to keep certain records where retention is required for legal, accounting, security, or dispute purposes.

This website and our services are intended for adults age 18 or older. You must be 18 or older to submit forms, request paid services, or enter into agreements with Nexus. We do not knowingly collect personal information from anyone under 18. If you believe a minor has provided information, contact admin@nexusjdmimports.com and we will take reasonable steps to delete it.

Privacy rights vary depending on where you live, and some states provide specific rights regarding personal information. We will respond to verified requests as required by applicable law. Send any such request to admin@nexusjdmimports.com and describe the right you are exercising.

The website may link to third-party listings, resources, or provider websites. We do not control those sites or the privacy practices of independent providers involved in your import. Review their policies before submitting information to them.

We may update this policy as our services, tools, or legal obligations change. The effective date above reflects the most recent version. Continued use of the website after an update means you accept the revised policy.

Questions or privacy requests: admin@nexusjdmimports.com